Privacy Policy

1. Who We Are

Trovemark is an education and document-organisation workshop provider operating from 51 Thepkrasattri Road, Ratsada, Phuket 83000, Thailand. We provide general-education workshops and resources related to estate records organisation and family communication. We do not provide legal, financial, or professional advisory services.

For privacy-related enquiries, you may contact us at:
[email protected]  ·  +66 76 219 538

2. Information We Collect

We collect personal information in the following ways:

• Contact and registration forms. When you submit an enquiry or register interest in a workshop, we collect your name, email address, telephone number, and any information you choose to include in your message.
• Workshop attendance. When you attend a session, we may record your name and contact details for administrative and follow-up purposes.
• Website usage data. We use analytics tools (including Google Analytics and Microsoft Clarity) to collect anonymised data about how visitors use our website, such as pages viewed, time spent on pages, and general geographic location. This data does not identify you personally.
• Cookies. Our website uses cookies as described in our Cookie Policy. You may manage your cookie preferences at any time.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our workshops.
• To process workshop registrations and send confirmation or reminder communications.
• To send occasional general-education updates or newsletters, where you have indicated consent.
• To improve the content and usability of our website.
• To comply with applicable Thai laws and regulations.

We do not use your personal information for automated decision-making or profiling, and we do not sell your data to third parties.

4. Legal Basis for Processing

Where applicable under Thai data protection law and the Personal Data Protection Act B.E. 2562 (PDPA), we process your personal data on the following lawful bases:

• Consent — for marketing communications and non-essential cookies.
• Contractual necessity — for processing workshop registrations and responding to enquiries.
• Legitimate interests — for website analytics and service improvement, where this does not override your rights.
• Legal obligation — where we are required by law to retain or share data.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share data in the following limited circumstances:

• Service providers. We may share data with trusted third parties who assist us in operating our website or communicating with you (for example, email service providers). These parties are contractually required to protect your data.
• Analytics tools. Anonymised usage data is shared with analytics platforms such as Google Analytics. These services have their own privacy policies.
• Legal requirements. We may disclose information where required by Thai law, a court order, or a government authority.

6. Data Retention

We retain personal information for as long as is necessary for the purposes set out in this policy, or as required by applicable law. Contact and registration data is typically retained for up to three years from the date of last contact, after which it is securely deleted. You may request earlier deletion at any time by contacting us.

7. Your Rights

Under the Thai Personal Data Protection Act and, where applicable, other data protection laws, you have the following rights:

• The right to access personal information we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal data.
• The right to withdraw consent for marketing communications at any time.
• The right to request restriction of processing in certain circumstances.
• The right to lodge a complaint with the relevant Thai data protection authority.

To exercise any of these rights, please contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

8. Cookies

Our website uses cookies to support basic functionality and to analyse traffic. For full details of how we use cookies and how you may manage them, please refer to our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their respective privacy policies before submitting any personal information.

10. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or loss. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

11. Children

Our website and workshops are directed at adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted personal information to us, please contact us so we may delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the date shown at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any updates constitutes your acknowledgment of the revised policy.